Developing Resilient Nonprofit Leaders: Madge Thomas, President of the American Express Foundation

What does it take to develop resilient nonprofit leaders, and why does that matter so much today? In this episode of the Do One Better Podcast, Alberto Lidji speaks with Madge Thomas, President of the American Express Foundation, about how the Foundation is investing in people, communities, and institutions to drive meaningful, long-term social impact. With a legacy spanning more than 50 years, the Foundation has remained rooted in a simple but powerful idea: strong local communities are the foundation for broader societal progress. From disaster response and recovery to small business support and nonprofit leadership development, its work reflects a deep commitment to helping communities thrive, especially in moments of need. At the centre of this conversation is the American Express Leadership Academy, a flagship initiative designed to equip emerging and mid-to-senior-level nonprofit leaders with the tools, confidence, and networks they need to lead effectively in a rapidly changing and often resource-constrained environment. Madge shares how the Academy has evolved to reflect the realities nonprofit leaders face today, including growing financial pressures, increasing complexity, and the need for resilience, adaptability, and stronger connection across the sector. This is a thoughtful conversation about leadership, philanthropy, capacity building, and the importance of investing in the people closest to the work. Visit our Knowledge Hub at Lidji.org for information on 350+ case studies and interviews with remarkable leaders in philanthropy, sustainability and social entrepreneurship.