DHL's GBS Rewired: Bots, Agents, and 6,000 People (Frank Schüler, DHL Global Forwarding)

from GBS Rewired · host Sally Fletcher, Head of Thought Leadership & Community, Hypatos

In this episode, Frank Schüler, Managing Director of Global Business Services at DHL Global Forwarding, shares how he leads one of the world's largest GBS organizations, supporting global operations with 6,000 people, 160 automation bots, and AI-driven innovation. He explores the rise of agentic AI, managing a hybrid workforce of people and digital workers, and the leadership principles behind building a high-performing, people-first organization.

Episode metadata supplied by the publisher feed · Published Jul 14, 2026

Embed this episode

Attribution link and audio player

NOW PLAYING

DHL's GBS Rewired: Bots, Agents, and 6,000 People (Frank Schüler, DHL Global Forwarding)

0:00 20:59

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

Unmasked: The CEO Files Leanne Bucaro, Alan McLaren The mic is on. The masks are off.UNMASKED: The CEO Files explores the leadership journeys you don’t see on LinkedIn. The turning points,the real pivots, the moments that shaped who these leaders became beneath the title.We sit with executives as they talk candidly about building trust at scale, shaping culture, and staying visiblewithout selling out who they are.Why it mattersIn a world of curated content and algorithm-chasing brands, UNMASKED offers something rare: a humansignal that resonates. These are the stories behind the success. The decisions made in uncertainty. Themoments that rewired how a leader shows up.

Frequently Asked Questions

How long is this episode of GBS Rewired?

This episode is 20 minutes long.

When was this GBS Rewired episode published?

This episode was published on July 14, 2026.

Can I download this GBS Rewired episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!