Diagnosis First: The Framework One CEO Used to Rebuild a 20-Year Software Company for AI

Aled Miles has spent his career stepping into transformation at scale. He once moved to Los Angeles to run a global helicopter company with no prior experience in aviation. Today, he is two and a half years into leading the transformation of Formstack, a twenty-year-old enterprise software company, into IntelliStack, an AI-native workflow orchestration platform.In this conversation, Aled unpacks what large-scale change actually looks like from the inside. Why diagnosis has to come before strategy. Why restructuring the organization was necessary to shift speed, culture, and execution. And why enterprise software is being forced to move toward more service-led, outcome-driven models in the age of AI.It’s a candid look at what it takes to rebuild a scaled company mid-flight, and what that process reveals about how AI is reshaping the way work actually gets done.