Diagnosis: Friction

In this opening episode, Dave Heywood sets the scene for the podcast.Drawing on a decade spent in the guts of businesses moving from startup to scale-up, and the growth pains from come with it, Dave shares what actually happens when a company tries to grow and professionalise.We look at why the 'osmosis' of the early days evaporates, why your sales message has gone off the boil and how an intelligence 'black hole' in your CRM is forcing your team to work ten times harder than they should.