Different customers have different journeys and needs - Interview with Daniel Lind of Qmatic

Today’s interview is with Daniel Lind, Head of Business Development at Qmatic, a company who through its software and hardware is helping organisations manage their online and offline customer experience. Daniel joins me today to talk about the work that Qmatic are doing to help improve the customer experience, especially as it relates to waiting and getting better served. This interview follows on from my recent interview: An organisational constitution improves employee engagement and customer experience – Interview with Chris Edmonds – and is number 127 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.