Digital CS Best Practices with Chad Horenfeldt | Episode 002

Not only does Chad Horenfeldt have an incredible background in CS, published his own podcast (along with other great content) and is involved in various CS organizations...but he's working on a new book as well! I was excited to chat with Chad about his own Success and Failures (hint hint) in establishing and running Digital CS programs. Chad's LinkedIn: https://www.linkedin.com/in/chadhorenfeldt/Resources Mentioned in this Episode:Book: The Seven Pillars of Customer Success by Wayne McCullochTool: Chili Piper - scheduling for lead conversionPodcasts:UnchurnedGGRSuccess League RadioShoutouts to Digital CS Pioneers:Dan Ennis @ Monday.comLane Hart @ HeapCatalyst software for their open publications of CS best practices If you're a new Digital CX leader looking to fast-track your onboarding, an individual contributor wanting to learn more about Digital or a senior leader looking for ways of enabling your team - look no further than the Digital CX Masterclass: visit https://digitalcustomersuccess.com/masterclass. Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.  Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic🎬 This content was edited by Lifetime Value Media.Learn more at: https://www.lifetimevaluemedia.com