Digital Customer Service by Rick Delisi, Dan Michaeli

https://thebookvoice.com/podcasts/2/audible/98247 to listen full audiobooks. Title: Digital Customer Service Author: Rick Delisi, Dan Michaeli Narrator: Rick Delisi Format: mp3 Length: 5 hrs and 35 mins Release date: 12-21-21 Ratings: 4 out of 5 stars, 5 ratings Genres: Consumer Behavior & Market Research Publisher's Summary: Digital Customer Service traces the evolution of customer service - as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world.