Digital Customer Service with Rick DeLisi

The CX Goalkeeper had the great opportunity to interview Rick DeLisi LinkedIn Headline: Co-Author of "Digital Customer Service: Transforming Customer Experience for an On-Screen World" and "The Effortless Experience" Highlights: 00:00 Game Start 00:56 Rick's Introduction 02:13 The Effortless Experience & experience engineering 06:40 Rick's Values 08:10 The weakness of book "the effortless experience" 11:40 Automation, Collaboration & Communication 16:05 The importance of talking to a customer service agent 20:40 The combination of technology and psychology 21:42: The evolution of customer service 23:40 what we are going to discuss in 10 years time about CX 25:19 Is the effortless experience the perfect one? 27:57 The Digital Customer Service Book 28:40 Rick's Contact Details 29:27 Rick's Book Suggestion 31:20 Rick's Golden Nugget … and much more more on: www.cxgoalkeeper.com/RickDeLisi Guest's Contact Details: https://www.linkedin.com/in/rick-delisi-1122257/ Thank you, Rick. #cxgoalkeeper #customerexperience #podcast #leadership