Digital Customer Success, Laughs & Banter with the Incredible Kristi Faltorusso of Client Success | Episode 021

Wow - what a fun one we have for you today. Kristi Faltorusso certainly needs no introduction. Aside from her resume being a mile long, she currently leads customer teams at Client Success AND runs her own consultancy. But what I like most about Kristi is her massive contributions to the CS community and the fact that she's not shy about sharing her opinion on things.It's always fun speaking with Kristi and while we did talk about some great CS related topics, we also talked about other stuff - which I mostly left in...cause hey...why not!?A few topics discussed today are:How Kristi is currently re-tooling the team structure and mission at ClientSuccess with a focus on three key areas: Onboarding, Technical Resources & Customer EducationThe importance of talking with customers about your re-designs so that you're not doing it in a vaccuum.Why digital motions tend to fail: additive vs. subtractive buildingUnique take on finding existing SaaS tools within your organizationData management & cleanlinessEnjoy! I know I sure did...Register for Alex & Kristi's ClientSuccess Webinar on the Symbiosis between Human and Machine here: https://www.clientsuccess.com/resources/clientsuccess-webinar-series-featuring-alex-turkovic-director-adoption-programs-at-snow-software-and-host-of-the-digital-customer-success-podcastKristi's LinkedIn: https://www.linkedin.com/in/kristiserrano/Kristi's Website: https://www.kristifaltorusso.com/ClientSuccess: https://www.clientsuccess.com/Resources:The Hard Thing About Hard Things: Ben Horiwitz - https://amzn.to/3QhKRKN If you're a new Digital CX leader looking to fast-track your onboarding, an individual contributor wanting to learn more about Digital or a senior leader looking for ways of enabling your team - look no further than the Digital CX Masterclass: visit https://digitalcustomersuccess.com/masterclass. Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.  FREE Digital CX Maturity Assessment:Want to see how your digital cs program stacks up against The Four Pillars of Digital CX? Take a free, 15-minute assessment followed by tactical advice for advancing your program. Register for The Digital CX Masterclass:An 8-week, cohort based course that will get you fully operational in a few weeks instead of a few quarter! Fast-track your digital CS maturity and start shipping great work within the first week!Subscribe to the Newsletter:A weekly-ish companion newsletter in which I share the latest in digital cs, my own work and occasionally annoying opinions about the state of CX.Thank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic