Digital Customer Success, Music & Banter with Jeff Kushmerek of Infinite Renewals | Episode 028

Jeff Kushmerek of Infinite Renewals has to be one of the most dynamic and fun people in our amazing CS community. His contributions are immense via his generosity, amazing content and overall attitude towards CS. You might also see him as one of the most musically active members of the community.While we do start with a fun 'this or that' activity on albums, in this fun convo, we delve into all sorts of great topics related to digital CS including:Jeff's general approach to consultingWhen his clients are NOT ready for a digital programHuman & Digital motions working together instead of replacing each otherHow hiring junior CSMs for digital isn't necessarily the right staffing fitDigital signals beyond basic login metricsSales to CS handoffOperational rigor to make digital motions workCS & Product interactionThis was a fun one which made me smile listening back to it during the edit.Enjoy! I know I sure did...Jeff's LinkedIn: https://www.linkedin.com/in/jeffkushmerek/Infinite Renewals: https://www.infiniterenewals.comResources Mentioned in this Episode:Gain Grow Retain Podcast: https://podcast.gaingrowretain.com/Unchurned Podcast: https://blog.update.ai/blog/category/unchurned-podcast/SaaStr Podcast: https://www.saastr.com/podcasts/The Team House Podcast: https://podcasts.apple.com/us/podcast/the-team-house/id1492797340Zero Blog Thirty Podcast: https://podcasts.apple.com/us/podcast/zero-blog-thirty/id1151856991Conan O'Brien Needs A Friend Podcast: https://teamcoco.com/podcasts/conan-obrien-needs-a-friendShoutouts:Colleen Stein @ Churn ZeroDan Ennis @ Monday.comDavid Epperly @ Blackpoint CyberKara Smith @ Searchspring If you're a new Digital CX leader looking to fast-track your onboarding, an individual contributor wanting to learn more about Digital or a senior leader looking for ways of enabling your team - look no further than the Digital CX Masterclass: visit https://digitalcustomersuccess.com/masterclass. Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.  Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic🎬 This content was edited by Lifetime Value Media.Learn more at: https://www.lifetimevaluemedia.com