Digital Health Talks: AI Wins in Healthcare On Administrative Automation, Revenue Cycle

Host: Megan Antonelli Guest: Yan Chow, MD, MBA, Global Healthcare Leader, Automation Anywhere Healthcare administrative costs consume 25-30% of total spending, yet most AI investments focus on clinical applications rather than operational efficiency. Host Megan Antonelli and her guest Dr. Yan Chow of Automation Anywhere discuss proven AI use cases delivering measurable ROI today, from revenue cycle management and EOB processing to automated clinical documentation while exploring emerging conversational AI capabilities reshaping patient and provider interactions. As health systems face continued margin pressure, Chow examines where automation investments generate immediate returns versus longer-term strategic value. He addresses the “art of the possible” in administrative AI, implementation realities for enterprise deployments, and why the next wave of healthcare AI may be less about diagnosis and more about eliminating the administrative burden strangling clinical workflows. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/