Digital Innovation in Financial Services and Last Mile Service Consumption

Quick Fact: 26% of Nigerians remain financially excluded, many of whom are women, youth, and people in rural communities, who form the largest segment of last-mile consumers. Why it is important: Digital innovation in Digital financial services (DFS) has significantly reduced financial exclusion and can bridge gaps in access to essential services. However, low digital literacy, limited technology access, and security concerns hinder adoption among last-mile consumers. In this episode, we discuss with Mr Olu Akanmu, EFInA Board Director and Academic Director, Tech-Leap Initiative, Lagos Business School, the benefits and pitfalls of digital innovation in driving financial inclusion for the last mile, especially as digital innovation is leapfrogging at a pace faster than social development.