Digital Transformation: Improving Value Exchange

from RO-AR.com : Numbers, Nuances & Observations · host ROStrategy

In this discussion, Graham Hill, a senior associate at Optimum Partners, shared his insights on service quality, decisioning, governance, and value exchange, particularly in the context of open banking. The conversation covers the impact of regulatory frameworks like the UK's Consumer Duty on retail financial firms, the role of customer-oriented innovation, and the importance of understanding customer jobs and outcomes. We also got to discuss cultural differences in service perception and the evolving role of technology in enhancing user experience. https://www.ro-ar.com More insights and videos at https://www.ro-ar.com

Episode metadata supplied by the publisher feed · Published Dec 3, 2023

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Digital Transformation: Improving Value Exchange

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This episode was published on December 3, 2023.

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