Digital transformation in the banking ecosystem and the next big opportunity

From acting as a silent back office partner to being an enabler of banking services and new business models, technology has transformed not only the partnership between the CIO, CTO, and lines of business, but also the customer experience. What is the next big opportunity when it comes to the future of banking? What role will technology such as artificial intelligence play? In this episode of One Vision — FinTech Fuse! Theo chat with Vanja Tokic, expert retail strategy transformation manager at Raiffeisen Bank International AG on digitalizing the financial world and preserving the human touch. How will banking services being a commodity impact the future of financial services and banking business models? What role should banks play in society and an increasingly connected world, and how can we meet customers where they are? Tune in to find out! One Vision Podcast is a fintech, banking, and AI podcast hosted by Theodora Lau (Founder, Unconventional Ventures; author of Banking on (Artificial) Intelligence). One Vision goes beyond the headlines on AI, agentic commerce, digital banking, financial inclusion, and the future of money — with founders, analysts, venture capitalists, technologists, and operators building the next chapter of financial services. New episodes weekly. Featured guests include leaders from Ant, bunq, J.D. Power, Forrester, IBM, Microsoft, Salesforce, SAS, SAP, and Wall Street Journal. Recognized in American Banker's Top 20 Most Influential Women in Fintech. Hosted on Acast. See acast.com/privacy for more information.