EPISODE · Jun 26, 2020 · 18 MIN
Digitale Kundenbeziehungen
from Digital? Klar! · host Philipp Riederle
Digitale Generationen als Kunden bringen Forderungen und Erwartungen mit. Und digitale Kanäle ermöglichen neue Wege, enge digitale Kundenbeziehungen herzustellen. Und zwar in Kundenberatung, im Kundensupport und auch bei der Einbindung der Kunden in die Produktentwicklung. Über Relevanz, Erwartungen und Best Practices in diesen drei Bereichen sprechen wir in dieser ...
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