Digitalising Malaysia’s Micro-SMEs

The digital economy is booming, but KRI warns MSME digitalisation is “broad but shallow.” We explore why many micro- and small businesses digitise only their customer-facing functions while core operations remain manual, the practical costs of shallow digitalisation, and why micro-enterprises, about 71% of MSMEs, struggle to improve their digital maturity. See omnystudio.com/listener for privacy information.