Digitize or die - The future of retail

Kristina Cartwright, Ben Thompson and Adam Burns discuss the future of retail and ask: is it really digitize or die? Plus: are shopping malls the CD format of retail, what happens to cookie-cutter retail spaces when the next generation of customer wants to be unique, and can live-streaming ever replace the luxury goods experience? Key discussion points include: Digitize or die… Or protect and serve? Is the future of retail being made in China? What if I don’t want to digitize or die? Let us know what you think in the comments or email [email protected] Connect with Kristina Cartwright Kristina Cartwright | LinkedIn Connect with Ben Thompson  Ben Thompson | LinkedIn Connect with Adam Burns Adam Burns | LinkedIn   Resources mentioned in this episode: McKinsey survey on pandemic-related digital change, mentioned by KC COVID-19 digital transformation & technology | McKinseySalesforce report on the state of the connected customer, mentioned by KC 15,000+ Consumers and Business Buyers Weigh in on the Future of Customer Engagement - Salesforce NewsAlibaba’s ‘new retail’ explained video Alibaba's "New Retail" Explained - YouTubeIf you want to join our community of executives leading the way in business and digital transformation, you can visit our website here: The Leading Provider of Virtual Executive Events & Summits | GDS Group