Dillan Fernando on putting customer-first technology at the heart of Tracker

In this episode of What’s Next, Aki Anastasiou speaks to Dillan Fernando – Chief Executive Officer at Tracker about how the company is redefining itself as a technology business built around customer care. Dillan explains why being in front of customers, understanding their real challenges, and delivering tailored data-driven solutions sits at the heart of Tracker’s strategy. From B2C vehicle tracking to complex B2B fleet solutions, he shares how the company’s expanded product portfolio is shaped directly by customer needs. The conversation explores innovations such as AI-powered analytics, advanced camera systems, in-cab alcohol detection, engine and fuel monitoring, and fully integrated end-to-end solutions. Dillan outlines his vision for Tracker as a technology-led organization that combines predictive intelligence, IoT capabilities, and meaningful data insights — while staying firmly committed to face-to-face engagement and a customer-first culture.