Direct Banks Are Winning Younger Customers— Challenges Remain | Ep 16

Paul McAdam, Senior Director at J.D. Power, breaks down the latest insights from the 2025 U.S. Direct Banking Satisfaction Study. In this episode, we dive into why checking satisfaction is increasing, why savings satisfaction is slipping, and how digital tools and strong service are reshaping the direct banking experience. Whether you're in financial services or just curious about the future of banking, this conversation is packed with insights.🎧 Learn more at jdpower.com/financial-services📥 Subscribe for more J.D. Power Financial Services Intelligence.