Direct Connect - David Holman: Connected To Customers

My guest this week is David Holman, CEO of Direct Connect. David has had a long career in the energy industry. Before taking the role of CEO of Direct Connect in 2016, he was head of business development at Red Energy for 11 years, and has always specialised in keeping large scale businesses innovative and aligned with future trends, while never losing sight of the importance of great relationships with customers. Direct Connect is one of Australia's most established connection service providers but under David's leadership, the company has undergone a reinvigoration, increasing the types of services it's able to connect to, to expand from its origin in energy services, to include cleaning, removalists, insurance and even truck hire and delivering service that is tech enabled and deeply personal. And in this interview, David and I discussed the competitive marketplace of connection services, the challenges of innovating at scale and the challenges that both movers and real estate agencies are facing in the space.