Discussing Empathy in Action with Dr. Natalie Petouhoff

The CX Goalkeeper had the great opportunity to interview Dr. Natalie Petouhoff LinkedIn Headline: WSJ Best Selling Author, Speaker, Board Member, Expert In Residence, Strategist in AI, CX and EX Highlights: 00:00 Game Start 00:58 Natalie's introduction and values 04:17 Definition of Empathy 08:28 Empathy in Action equation 14:07 5th Industrial Revolution 18:26 Customers and Employees are not on the balance sheet 21:27 Applying Empathy In Action 23:52 Getting a Common Understanding 29:08 Where to start 31:20 Measuring progress 34:42 The Future Question 36:51 Contact Details 37:59 Natalie's Golden Nugget and much more on https://www.cxgoalkeeper.com/NataliePetouhoff Natalie's book - Empathy In Action - is available on Amazon https://www.amazon.com/gp/product/1646870433/ Natalie's Contact Details: https://www.drnatalienews.com/ https://www.linkedin.com/in/drnataliepetouhoff/ ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership