Disrupt the Chaos, Not the Purpose - A Conversation with Crista Durand, MBA FACHE

Crista Durand, President and CEO of Hospital for Special Care, shares how leaders can disrupt process—not purpose—by turning strategy into a living, breathing part of culture. From trust and transparency to listening first, this episode offers practical guidance for leading through healthcare’s toughest moments.02:39 Unique Aspects of Hospital for Special Care05:28 The Plan on a Page Methodology08:21 Culture and Communication in Leadership14:11 Adapting Strategies During Crisis17:00 The President Advisory Council21:30 Empowering Frontline Staff24:09 Listening and Building Relationships26:28 Vision for the Future of HFSC28:00 Accessing Programs and Services30:52 Final Thoughts and Leadership AdviceCrista's Resource RecommendationsHumbitious: The Power of Low-Ego, High-Drive LeadershipThe 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You