Dissatisfied Business Customers - Responding With Strong Leadership

How Do You Respond When Your Customer is Dissatisfied? This week I want to talk about something that came up for a few of my clients over this past month that I thought was worth your time and attention.  It has to do with how well we serve and support our customers – something that we are all very interested in – or SHOULD be very interested in. If you’re like most business owners I know, there are always a handful of customers who have been disappointed in how they have been treated, the speed of their service or delivery, or the quality of the product or support they recently received. What’s your typical response when this happens?