Diversity and Inclusion in Customer Experience with Rebecca Brown

The CX Goalkeeper had the great opportunity to interview Rebecca Brown LinkedIn Headline: Award-Winning Customer Experience Consultant | Anti-bullying Advocate | Keynote Speaker | Feature Writer | Highlights: 00:00 Game Start 00:32 Rebecca's introduction 03:10 Rebecca's values 04:21 What's your understanding of diversity and inclusion in customer experience? 06:13 Are people only speaking about it, or are also applying the lesson that we can learn from diversity and inclusion? 09:02 What is the value added of diversity and inclusion? 13:14 Who is the owner of diversity & inclusion? 15:25 how could we measure the improvement in this area? 18:34 do you have a good example that you say this is nowadays best in practice in diversity and integration? 20:35 how can I contribute to D&I on a daily basis? 23:31 The future of CX 25:23 Rebecca's book suggestion 27:10 Rebecca's contact details 27:29 Rebecca's Golden Nugget and much more on: https://www.cxgoalkeeper.com/RebeccaBrown #customerexperience #cxgoalkeeper #podcast #leadership #diversity #inclusion