Diving DEEPER With Real Life Mermaid & Global Concierge Award Winner, Roberta Nedry

Today my guest is Roberta Nedry!  Roberta is one of the most FIN-TASTIC women I have ever spoken to...Roberta is a REAL LIFE MERMAID!  She is a PADI certified Mermaid Instructor, which means that she actually swims in the ocean like a fish, and to be more specific..a MERMAID!  Roberta has an EXTENSIVE Professional Background in the Hospitality & Concierge Industry.  She is the President & Founder of Hospitality Excellence, Inc. founded in 1999 by when Roberta recognized a void in creating empathetic and memorable experiences in the guest services and hospitality industry. Since then, her team has grown to fulfill this demand through expertise training on a global scale, having trained over 40,000 employees, managers and students and provided guest experience strategies in over 20 industries. She assembled a team of internationally-recognized professionals who bring a variety of relevant and remarkable skills to the table. Her guest experience management leaders, advisors and faculty are passionate about the philosophy that inspires and guides the 3D Service Online Excellence program. Roberta and her team continually refine, enhance and adapt the Hospitality Excellence coursework, content, concepts and communications for their onsite and online training and consulting programs. Roberta is an International & USA Honorary Member of Les Clefs d 'Or, "the keys of gold", representing the top 3% of the concierge profession worldwide, awarded for her educational contributions to the profession.   Roberta is also a former California's Junior Miss, and started her guest service training with Walt Disney Productions and was selected as a two time Disney "Ambassador to the world" finalist.  Roberta is extremely authentic...she is a true mermaid inside and out! Follow Roberta: Website: www.hospitalityexcellence.com Linkedin:  Roberta Nedry   Roberta Nedry | LinkedIn Hospitality Excellence  "hospitality excellence, inc." | Search | LinkedIn Instagram: @robertanedry & @merbertadelamer Facebook- Roberta Nedry Business Facebook- Hospitality Excellence, Inc Tiktok: Magical Merberta Youtube: HEIExperience Roberta's new publication, just launched!: The GEM Journal www.gemjournaltoday.com   Follow Jen @wickedsaltylife & wickedsalty.com