Do These Cruise Passengers Deserve a Refund? - CRR 019

Guests onboard Norwegian Spirit missed five ports in Northern Europe because of bad weather and the guests onboard did not appreciate it. Even though the weather is beyond the cruise lines control, these guests were no thrilled and staged a riot in the ship's main atrium. After hours of protesting, Norwegian Cruise Line eventually gave them a 25% future cruise credit. Matt Rogers is currently sailing on Norwegian Spirit and we get the details live on location. And Stewart Chiron, American's Most Quoted Cruise Expert stops by the give details of the cruise contract.  Date: October 13, 2019