Do You Need a CXO? - No Hold Time

What this episode covers

As interest in improving customer experience has grown, organizations have looked for out-of-the-box ways to orient their entire company toward this critical goal. That has led more and more businesses to hire a CXO, or chief experience officer. In this episode, Brian and David talk about the role of the CXO and why it may be better to call them the chief silo breaker. They share what a CXO does and why this role is crucial in getting everyone in the organization on the same page. Did you hear an unfamiliar term or acronym in this episode? Visit mosaicx.com/glossary to find out what it means. Do you have something to say about this episode? Join the conversation by finding Mosaicx on LinkedIn or visit mosaicx.com/podcast.

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Frequently Asked Questions

How long is this episode of No Hold Time?

This episode is 23 minutes long.

When was this No Hold Time episode published?

This episode was published on July 2, 2024.

What is this episode about?

As interest in improving customer experience has grown, organizations have looked for out-of-the-box ways to orient their entire company toward this critical goal. That has led more and more businesses to hire a CXO, or chief experience officer. In...

Can I download this No Hold Time episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.