Do You Trust Disney? And How Stitch’s Photophone Paved the Way (Ep. 594)

Len Testa and Jim Hill examine a revealing new Disney survey asking whether guests trust DisneyWorld.com, whether the site acts in their best interest, and whether it should be considered the definitive source for vacation planning. They also discuss Disney’s questions about Epic Universe, softer attendance and dining demand, and the growing complexity of planning a theme park vacation. Then Jim continues the history of Imagineering’s Living Characters Initiative by tracing the path from Mickey’s Toon Elevator and Fashion Chat with Cruella de Vil to Stitch’s Photophone, the interactive Disneyland experiment that helped pave the way for Turtle Talk with Crush. NEWS • Disney surveys guests about whether they trust DisneyWorld.com to provide transparent, accurate, and helpful vacation information. • New survey questions explore whether Disney’s website should be considered the source of truth over independent planning sites. • Disney asks Epic Universe visitors whether Universal added days to their vacations or pulled attendance away from Walt Disney World. • Comcast reports continued strength at Epic Universe alongside softer performance across the broader Universal Orlando Resort. • Slower table-service dining demand raises questions about Lightning Lane habits, pricing, GLP-1 medications, and Disney’s future restaurant strategy. FEATURE • Imagineering searches for the right Disney character to lead a real-time interactive experience. • Mickey Mouse proves too polite, while Cruella de Vil proves too intimidating for younger guests. • Stitch’s Photophone opens inside Disneyland’s Innoventions shortly after the release of Lilo & Stitch. • Cast members use cameras, voice performance, pre-animated movements, and personalized jokes to bring Stitch to life. • The attraction’s limited capacity helps Imagineering rethink the format and develop the larger-scale experience that became Turtle Talk with Crush. HOSTS • Jim Hill - X/Twitter and Instagram: @JimHillMedia - jimhillmedia.com • Len Testa - Bluesky: @lentesta.bsky.social - Instagram: @len.testa - touringplans.com FOLLOW • Facebook: @JimHillMediaNews • YouTube: @jimhillmedia • TikTok: @jimhillmedia • Patreon: https://www.patreon.com/jimhillmedia/ SUPPORT Support the show and access bonus episodes and additional content at https://www.patreon.com/jimhillmedia. PRODUCTION CREDITS Edited by Dave Grey Produced by Eric Hersey - https://strongmindedagency.com SPONSOR Plan your next Disney vacation with BeOurGuestVacations.com. If you would like to sponsor a show on the Jim Hill Media Podcast Network, reach out today. https://www.jimhillmedia.com/sponsor/ Learn more about your ad choices. Visit megaphone.fm/adchoices