Documentation as Customer Success and Retention Tool with Isa De Abreu, Lead Technical Writer at Nexudus

from Knowledgebase Ninjas · host Gowri Ramkumar

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Episode metadata supplied by the publisher feed · Published Mar 23, 2023

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What this episode covers

In the latest episode on Knowledgebase Ninjas podcast, we have Isa De Abreu sharing how documentation can act as a customer success tool. She also reflects on some interesting metrics they put in use at Nexudus to keep the knowledge base up to date.

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Documentation as Customer Success and Retention Tool with Isa De Abreu, Lead Technical Writer at Nexudus

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