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Does your company deliberately initiate customer greetings? OMOQ #64 episode artwork

EPISODE · May 30, 2025 · 0 MIN

Does your company deliberately initiate customer greetings? OMOQ #64

from SimpleBiz360™ Podcast · host Jeffrey Mason

This sounds like a funny question! However, the reality is sad. So many companies don’t train their associates to be greeting initiators. When we bypass the chance to greet first, we are often starting the transactional experience as thought the customer is an intruder! Why would we do that? Why do so many of us do that? Imagine if your company deliberately started saying hello first?Support the show

What this episode covers

This sounds like a funny question! However, the reality is sad. So many companies don’t train their associates to be greeting initiators. When we bypass the chance to greet first, we are often starting the transactional experience as thought the customer is an intruder! Why would we do that? Why do so many of us do that? Imagine if your company deliberately started saying hello first? Support the show

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Does your company deliberately initiate customer greetings? OMOQ #64

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This episode was published on May 30, 2025.

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This sounds like a funny question! However, the reality is sad. So many companies don’t train their associates to be greeting initiators. When we bypass the chance to greet first, we are often starting the transactional experience as thought the...

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