Don't Run from the Fire — Run To It "Service Recovery"

What this episode covers

When mistakes happen in healthcare, how we respond can make all the difference. In this episode, Jamie sits down with Registered Nurse and Executive Director of Education, David Teachey, to explore the power of Service Recovery. From real-life ICU stories to actionable tips, they unpack how healthcare teams can turn tough situations into opportunities for connection, trust, and healing. You’ll walk away with a simple framework—ACT (Acknowledge, Correct, Thank)—and a renewed sense of purpose in your patient interactions.

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