Don't Take It Personally: Inviting Frank, Fair Feedback from Your Clientele and Using It to Improve

Asking for — and having the objective ability to hear — frank feedback from your clientele on your business and their experience with it is one of the BEST ways to improve and become the VERY best in class.Is it always easy? No.But is it oh so worth it? Abso-freakin-lutely.Especially in small business — where we personally invest our blood, sweat and tears into our offers — there can be a tendency to take everything very personally.One of the most freeing realisations though is that actually, nothing in your business is about you.Your business is fundamentally about solving people's problems. If you are doing well, you will get positive feedback — which is great, but actually has nothing to do with you as a person.Equally, if you get constructive feedback (or even downright criticism), again, it has NOTHING to do with you as a person. It means that there is a gap in your offer or in your processes that needs to be filled.Treating it as such is critical especially if the feedback is delivered constructively.In today's podcast episode, we're covering how to "operationalise" the collection of regular feedback from your clientele into your business to keep a pulse on their experience, to look for opportunities to improve and to, as we say inside of our OWN business, to be 1% better each and every single day.Here's five things to think about when incorporating something similar:✔️ Realise It's Not About You✔️  Refine One Offer✔️ Fight for Feedback✔️  Action It!✔️ The Client Isn't ALWAYS RightFull show notes for this episode can be found athttps://thecoursecartel.com/162----------Want more? Here’s how we can help you: Enjoy this content? Follow and subscribe for more: → Follow Stevie on Instagram — https://www.instagram.com/steviedillon_/ → Subscribe on Substack — https://lifestylebusinessschool.substack.com