Dos and Don'ts of Mobile Messaging (RCS, MMS & SMS for Bu...

What this episode covers

With the show being called "No Hold Time," we talk a lot about the voice channel. But today, the guys dig into what may be the most popular method of person-to-person communication: texting. Texting has come a long way since the days of T9 (Thanks, David...SMH) and it's certainly nothing new for many customer service organizations. What IS new are modern customer preferences, the fear of scammers, developments in app notifications/adoption, and the ongoing transition to RCS. Even if you know everything there is to know about RCS, SMS, and MMS, you'll still LOL as these guys share their POV about business messaging IRL. BTW: Did you hear an unfamiliar term or acronym in this episode? Visit mosaicx.com/glossary to find out what it means.

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Frequently Asked Questions

How long is this episode of No Hold Time?

This episode is 26 minutes long.

When was this No Hold Time episode published?

This episode was published on February 27, 2024.

What is this episode about?

With the show being called "No Hold Time," we talk a lot about the voice channel. But today, the guys dig into what may be the most popular method of person-to-person communication: texting. Texting has come a long way since the days of T9...

Can I download this No Hold Time episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.