Double-Check Assumptions & Motives, to Improve Customer Experience

When a customer asks you a question, do you double-check your assumptions about their intended outcome? So often we take customer inquiries at face value, or simply assume we know what is meant. No matter what your job, you have customers, and clarifying your customers’ intended outcome is smart business. For the blog Customer Experience Optimization:, at http://customer.ology.com (3:50).