Doubling your direct bookings with better call handling - with Doug Kennedy

🎧 Don't forget to subscribe! Welcome to this week's episode of The Accommodation Show, where we dive into the often-forgotten art of taking phone calls. In a world where digital communication reigns supreme, picking up the phone and providing immediate customer service can make a significant impact on your business. Every call represents an opportunity to connect with potential guests, provide valuable information, and even secure a booking on the spot. In this episode, we explore the best ways to handle inbound calls, increase revenue, and improve customer satisfaction. 📞 📋 Chapters! 00:00 Doubling your direct bookings with better call handling - with Doug Kennedy 02:00 Intro to Doug Kennedy and Kennedy Training Network, Inc. 04:12 What are the biggest failure points for reservation agents when they're taking inbound calls? 07:18 Should you put your mobile number on your website? 08:24 Why you should train all your employees in sales 09:37 What should you tell your callers when they call during off hours? 10:23 What is the objective or goal when someone calls and how should it be addressed? 10:39 How to calculate revenue per phone call opportunity. 12:08 Why is every single call an opportunity? 14:30 What are some effective approaches for addressing customers who have quick questions? 15:54 How can you engage customers in a phone conversation without making them feel pressured?? 17:19 What are some great questions to start a leading conversation with a potential guest? 20:09 How do get guests to book direct over the phone? 23:01 How to not sound robotic over the phone? 23:50 Job title for agents, what is best to use? 27:53 What are the best data points to collect when measuring phone calls ? 30:48 How does call tracking work and how can you set it up for your company? Show Links https://www.kennedytrainingnetwork.com https://www.linkedin.com/in/doug-kennedy-7619b51b/ https://www.facebook.com/KennedyTrainingNetwork #inboundcalling #phoneetiquette #bookdirect ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊Hotels - BNBs - STR Owners! Need more direct bookings or a brand new website? We double direct bookings! Book an appointment! We get results! https://www.ibooked.online​​​​​​​​​​​🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free! ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks 🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity 🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/ 🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests' opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out the guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links. Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and Airbnb business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.