Doug Mohney: Defending Against Social Engineering with Voice Analytics

Voice analytics-once the stuff of science fiction and Echelon speculation-is now commercially available and is being used by call centers processing hundreds of thousands of calls per day to authenticate identity, spot key words and phrases, and even detect when a caller is angry or frustrated. It is also being used by large financial institutions for fraud prevention. These same tools can be applied to detect and deter social engineering attacks. This presentation will discuss the current off-the-shelf applications of voice analytics and how these methods can be applied to detecting and preventing social engineering attacks. Doug Mohney is the News and Online Editor for VON Magazine, writing about VoIP and IP Communications, including security issues relating to VoIP, wireless and corporate IT management. He also contributes to The Inquirer website and Mobile Radio Technology magazine on a regular basis. In his pre-media life, he was involved with two Internet start-ups (DIGEX, SkyCache/Cidera), watching one grow big and one go bust."