Doug Stephen — Artificial Intelligence in Education, Building Emotional Intelligence, The Future of Human Capital Development, Leveraging Technology for Soft Skill Enhancement

Doug Stephen is President of Enterprise Learning CGS and CGS Immersive, with over 25 years at CGS leading global development, sales, and operations. He oversees learning programs that integrate platforms, technologies, and styles to boost employee performance. He also directs channel partner strategies, delivering incremental sales for top IT vendors. Doug helped launch an early SaaS learning platform for Fortune 500 firms and co-developed Teamwork AR™, an augmented reality tool enhancing training and field service. Doug Stephen LinkedIn: https://www.linkedin.com/in/doug-stephen/ Flor Laorga LinkedIn: https://www.linkedin.com/in/flor-laorga/ X: https://x.com/florlaorga Website: https://aifn.co/flor AI Frontier Network Website: https://aifn.co LinkedIn: https://www.linkedin.com/company/ai-frontier-network/ X: https://x.com/aifn_co YouTube: https://www.youtube.com/@ai-frontier-network OUTLINE 00:00 Start 00:24 Meet Doug Stephen: CGS Learning Leader 01:02 Designing Learning That Drives Business Results 01:56 Generative AI for Human Skills Practice 03:41 Why Soft Skills Matter More Than Ever 06:38 Behind Cicero: CGS’s AI Role-Play Platform 12:55 Tracking Human Skill Growth with AI 14:47 Shifting from Structured to Adaptive Learning Models 23:22 Building AI-Supported, People-First Work Cultures 28:27 Doug’s Advice: Stay Curious and Embrace AI