Dr. Anthony Orsini – How To Have Difficult Conversations

Dr. Orsini, the host of Difficult Conversations podcast, shares the importance of compassionate communication in healthcare. Marcus shares his admiration for Dr. Orsini’s professional work, not only as a pediatric critical care doc, but as an entrepreneur in the world of education and training through writing, speaking, and podcasting. The two then talk of Dr. Orsini’s early history growing up, in and out of hospitals, then working in hospitals. He tells the story of witnessing a difficult conversation between an attending physician and a grieving parent, then tells of his inspiration to also study and share the work of relationships, compassion and trust in medicine.      Key topics:00:00 – Introduction01:00 – Dr. Orsini talks about how he got into medicine.06:32 – The two talk about Dr. Orsini’s TED Talk on compassionate communication.10:35 – Marcus specifically asks about how to improve a nurses’ communication with patients. Compassion, Relations, and Trust20:25 – Marcus and Dr. Orsini talk about The Orsini Way and the communication skills that reach across so many fields.25:11 – Marcus steers the conversation to talk communication between everyone, regardless of the professional setting. 29:50 – Dr. Orsini leaves us with a last thought about how communication helps the caregiver just as much as the patient. 32:30 – Marcus asks Dr. Orsini his rapid-fire questions.36:10 – Thank you and conclusions!  Resources for you: Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Learn more about The Orsini Way: https://www.TheOrsiniWay.comListen to Dr. Orsini’s TED Talk here: https://www.ted.com/talks/anthony_orsini_how_the_human_connection_improves_healthcareSubscribe to the Compassion & Courage podcast through Apple: https://bit.ly/MarcusEngelPodcastSubscribe to Dr. Orsini’s podcast: https://podcasts.apple.com/us/podcast/difficult-conversations-lessons-i-learned-as-an-icu/id1525139375Learn More About Dr. Orsini:Dr. Anthony Orsini is a practicing intensive care physician and author of the book, It's All in the Delivery - Improving Healthcare Starting With a Single Conversation. Widely considered an expert in communication, relationship building and enhancing the patient experience, Dr. Orsini has been a frequent national speaker in both the healthcare and business industries. In 2011, he founded The Orsini Way, a company that provides communication training for healthcare and business professionals. He has appeared in national news and his work has been featured in the most prestigious publications in business, healthcare and HR, including Forbes Magazine, Medical Economics and Fox News. His recent TED Talk, "How the Human Connection Improves Healthcare," is being used by medical schools and colleges across the United States.Dr. Orsini is a member of the National Speakers Association and his presentations are consistently ranked among the highest at retreats and conferences. He shares his wisdom and passion on his podcast, "Difficult Conversations-Lessons I Learned as an ICU Physician," which reached the Apple Top 100 in just a few weeks.Date: 08/15/2022Name of show: Compassion & Courage: Conversations in HealthcareEpisode title and number: Episode 63 – Anthony Orsini – How To Have Difficult Conversations