Dr. Jason Swarts on User Help in the Wild

What this episode covers

Dr. Jason Swarts, author of the recent book Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication, talks about how changes in technology have altered user needs and the role of technical communicators producing user help. Follow @TechCommUAH or email Ryan Weber at [email protected] for more information about the show.

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Frequently Asked Questions

How long is this episode of 10-Minute Tech Comm?

This episode is 16 minutes long.

When was this 10-Minute Tech Comm episode published?

This episode was published on May 23, 2019.

What is this episode about?

Dr. Jason Swarts, author of the recent book Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication, talks about how changes in technology have altered user needs and the role of technical communicators...

Is there a transcript available for this episode?

Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

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