Dr Jocelyn Birch Baker: 'The Intent is Good' - Team Culture & Values | High Street Vet Surgery - ep 1003

What does it look like when a clinic's first rule is "the intent is good" and they actually mean it?Dr Jocelyn Birch Baker reveals the five values and team culture that make High Street Vet Surgery work - from morning gratitude sessions to their "no blame policy" and why communication is everything.Dr Jocelyn talks about:The five values built by the entire team: team, professional, empathy, integrity, relationships"No blame policy" - when things go wrong, focus on why and how to prevent itWhy she offers week-long working trials (not just day visits) to potential team membersWhat she's really looking for: someone dedicated, kind, with a sense of humor who wants to get betterPlus: Dr Jocelyn's speaking at Vet Expo Melbourne (Sept 3-4) about women in practice ownership and judging the innovation pitch competition.High Street Vet Surgery is currently seeking a companion animal veterinarian to join their team. If you are considering your next career move, you owe it to yourself to listen to this High Street Vet Surgery special series.If you're attending the Vet Expo conference in Melbourne 3-4 September 2025 make sure you shoulder-tap Dr Jocelyn or Julie South (they're both speaking at this conference) to find out more info.Find out more: vetclinicjobs.com/HighStVetSurgeryCould Your Kind of People recognise Their Kind of Clinic?A job ad may catch a vet’s or nurse’s eye. But it’s their own due diligence that determines whether they apply—or keep in touch.Culture Story Centres turn real experiences from inside your team into credible, discoverable recruitment evidence, giving vets and nurses meaningful reasons to choose your clinic.Explore Culture Story Centres for veterinary clinics