Dr. Jutta Treviranus: The Human Starburst - Why AI Keeps Failing People at the Edges

We are building an independent global network of people doing human-centred work.Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup________________________Most of our systems are built for the average person. Dr Jutta Treviranus has spent more than forty years showing why that fails everyone else, and how AI can accelerate the gap.In this episode of This is HCD, Hyun Song sits down with Jutta, founder and director of the Inclusive Design Research Centre at OCAD University and chair of the technical committee behind Canada's new accessible AI standard. They explore her Human Starburst model of human difference, why systems built for the average break down at the edges where people with disability sit, and what it takes to design for that difference rather than design it out.Resources mentioned in this episode:Inclusive Design Research Centre (IDRC): https://idrc.ocadu.ca/We Count: https://wecount.inclusivedesign.ca/CAN-ASC-6.2:2025, Accessible and Equitable Artificial Intelligence Systems: https://accessible.canada.ca/standards-and-technical-guides/standards-and-technical-guides-database/can-asc-622025-accessible-and-equitable-artificial-intelligence-systemsThe Inverted Word Cloud demo: https://wecount.inclusivedesign.ca/initiatives/inverted-word-clouds/Connect with Jutta:LinkedIn: https://www.linkedin.com/in/juttatreviranus/This is HCD is hosted by Gerry Scullion. This special series on inclusive design and accessibility is guest hosted by Hyun Song.________________________BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training→ Video Courses https://www.thisishcd.com/courses→ Coaching Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/members→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this→ FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email)https://www.thisishcd.com/dashboard/learning/introduction-to-journey-management→ Discover & Connect with others https://www.thisishcd.com/directory→ Claim partner discounts https://www.thisishcd.com/partnersGerry wears clothes from Sutsu, and has a coupon code for them, as well as Smaply, Scenario Cards, Unit 1 and more...________________________All episodes have been produced by This is Podcasting.