Dr. Michelle Russen, Cal State San Bernardino & Dr. Miranda Kitterlin-Lynch, FIU

Based on Dr. Russen’s recent research on DEI in the hospitality industry, these distinguished professors from hospitality programs discuss the importance of first creating an inclusive culture, so diverse hires can add value and thrive in their new companies.  They also discuss the need for individuals to establish a supportive network and become allies for others, and they encourage managers and leaders to remind themselves of the value of inclusion, because it is harder to run a diverse team - and to talk to their people.