Dr. Monica Gilbert – Licensed Psychologist & Founding President, Crystal Minds New Beginning

What does real buy-in actually look like in behavioral health?In this episode of Tim Talks: Behavioral Health, Timothy Zercher sits down with Dr. Monica Gilbert to unpack one of the biggest misconceptions in the field: compliance is not the same as commitment.Dr. Gilbert shares why clinicians often mistake attendance and agreement for true engagement - and how that gap leads to burnout, stalled progress, and frustration for both providers and families.They dive into the power of better questions, the role of motivational interviewing, and how shifting from “fixing” to truly understanding can transform outcomes inside and outside the session room.You’ll also hear how Dr. Gilbert has scaled her practice over 16+ years, the importance of stepping back as a leader, and why building the right processes and culture is critical for long-term growth.This is a practical, no-fluff conversation for ABA leaders, clinicians, and behavioral health operators looking to drive real impact.Learn more about Monica Gilbert:www.drmonicagilbert.comhttps://crystalabatherapy.com/