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EPISODE · Oct 1, 2025 · 22 MIN

Drawing Attention

from Managing the Customer Experience

The episode discusses how attention—our selective gateway to perception—determines which information is processed and remembered. It breaks down the physical and psychological triggers that attract attention, such as visual contrast, emotional relevance, and curiosity. Listeners also learn how attention influences memory encoding and how heuristics like availability and affect shape decision-making.

Episode metadata supplied by the publisher feed · Published Oct 1, 2025

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Drawing Attention

0:00 22:40

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How long is this episode of Managing the Customer Experience?

This episode is 22 minutes long.

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This episode was published on October 1, 2025.

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