Drive Cost-Reductions with Effective Self-Service

CX Today's David Dungay hosts Courtney Goodsell, Product Manager at Mavenoid. In this session we discuss the following:What is effective self-service? Why are so many companies falling short when it comes to their self-service solutions? What kinds of self-service optimisations are having the biggest impact on CX? When it comes to implementation, what kinds of challenges do businesses need to overcome in order to get maximum ROI from their self-service solution? If you're looking for more information on this topic visit Mavenoid.Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.