Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37

Ezra Zimbler is a long time LinkedIn team member, currently based in Dublin who is driving some really great initiatives and customer facing teams. He's a diversity & equity champion within the halls of LinkedIn as well as without. This is definitely a topic of conversation in this episode, along with LinkedIn's efforts around building customer community and how the teams are structured around digital CS. In this episode, you'll hear about:Ezra's background in sports management and his transition into CSHis team’s focus on customer enablementUsing digital motions to focus a CSMs time on having valuable conversation with customers instead of content creation & admin workStructure of CS around digital at LinkedIn using a ‘Programs’ teamHow LinkedIn structures around line of business and customer segmentImplementation of inSided at LinkedIn to drive community and starting with a core group of customers for early feedback and into broader availability launchState of the CS Community  in Dublin Ezras work in DEI and driving equity & diversity within LinkedIn and co-founding TransformHER to help break the double glass ceiling outside of LinkedInTreating LinkedIn content as more of a library vs. a feed where you can search for historic contentEnjoy! I sure did!Ezra's LinkedIn: https://www.linkedin.com/in/ezimbler/Customer Success Monthly Newsletter: https://www.linkedin.com/newsletters/7023248545004539904/Customer Success Monthly YouTube Channel: https://www.youtube.com/@CustomerSuccessMonthly/Shoutouts:Dan EnnisDeclan McKiernan - Programs at LinkedInAndy Best - Community at LinkedIn+++++++++++++++++ If you're a new Digital CX leader looking to fast-track your onboarding, an individual contributor wanting to learn more about Digital or a senior leader looking for ways of enabling your team - look no further than the Digital CX Masterclass: visit https://digitalcustomersuccess.com/masterclass. Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.  Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic🎬 This content was edited by Lifetime Value Media.Learn more at: https://www.lifetimevaluemedia.com