Driving Organizational Change with Lean Principles: Insights from Jamie Flinchbaugh *

Show notes: https://www.leanblog.org/10  Remastered June 2021 Here is LeanBlog Podcast #10, again with Jamie Flinchbaugh, Founder of and Partner, co-author of The Hitchhiker's Guide to Lean. In this Podcast, we respond to an audio question from blog listener Bruce from Akron OH. The topic is how to educate your organization's leadership about lean and how to get them excited about your lean efforts. If you're a regular Lean Blog reader, you should recognize Jamie as a valued contributor to the blog. Click here for a link to some of his blog posts. You can read more about his background here on Jamie's web site. LeanBlog Podcast #10 Show Notes and Approximate Timeline 3:20 Question from Bruce, Akron OH… how do you educate the organization's leadership about lean, that it isn't about reducing headcount or just about 5S? 4:20 Jamie asks about some people's perspectives on their leaders, are they “knuckleheads”? Do some people think that? (Not saying that Bruce did) 5:05 The phrase “boss hater” from Jack Welch and GE 5:50 Even if your boss is a “knucklehead”, it's unproductive to treat them as if they “can't” get it, you should care more about the lean outcomes 6:26 “I can't move lean forward because my executive team doesn't have a clue” — some common finger pointing 6:53 Does lean have to start at the top, as in “top down?” Jamie says it's not true, unless you really want to become Toyota. Very few companies start off by someone at the top saying we're going to become lean (didn't even happen at Toyota… Ohno was not sitting in the executive suite, he was in the machine shop). 7:15 You can still work on lean within your span of control instead of complaining 8:15 What about executive level training? Jamie says you need to connect lean to the business strategy and results 12:15 Need to focus more on principles rather than tools 12:30 For 5S, the execs need to know “why” and what good looks like, the executives need to understand more about driving the lean culture 14:55 The reasons for doing lean depend on the context… are you in bankruptcy or do you have record profits? 15:15 Lean is about changing how people do their work, not just the results 16:30 How can you avoid the conflict that might come up if management wants to lay off employees after lean improvements? 17:30 Jamie says “waste equals layoffs” — you often resort to layoffs just to survive 18:50 If you have to do layoffs, take the hit upfront and educate people about the financials of the business 23:00 When convincing leadership, find out what convinces them… examples from other companies, from results… and use that method