Driving Patient Engagement in Value-Based Care

Neil Machhar, CEO & co-founder of Greenbrook Medical, joins Frederik Mueller for a deep dive into revolutionizing senior primary care. Neil reveals the bold strategies behind bootstrapping, scaling, and keeping patient engagement at the heart of it all when launching Greenbrook in 2021. They break down key metrics, smart outsourcing, and hard-won lessons in building a high-touch, sustainable healthcare practice.TIMESTAMPS:(00:00) Introduction to Patient Engagement(01:17) Welcome to the Healthcare Ops Wave(01:42) Meet Neil Machar: Background and Journey(03:51) The Birth of Greenbrook Medical(04:27) Understanding the Business Model(05:30) Challenges and Insights on Risk Adjustment(10:40) Operational Strategies and Growth(13:11) Scaling and Leadership(22:22) In-House vs. Outsourcing Decisions(32:53) Metrics and Performance Tracking(36:00) Conclusion and Final Thoughts🔔 Subscribe to Healthcare Ops Wave for more episodes on the people driving healthcare operations forward!🌐 Learn more about Neil Machhar and Greenbrook Medical:Greenbrook Medical's Website: https://greenbrookmedical.com/LinkedIn: https://www.linkedin.com/company/greenbrook-medical/Neil Machhar: https://www.linkedin.com/in/neilmachhar/Twitter: https://x.com/machharneil?lang=en🤝 Work with us:For partnership opportunities, contact us at: [email protected]🎙️ About Healthcare Ops Wave:Healthcare Ops Wave (HOW) dives deep into the humans behind health care operations. Learn from the best operators about growing business, streamlining operations, scaling up practices, and serving millions of patients. Brought to you by Third Way Health. Subscribe for more!