Driving Scalable Growth Through Operational Excellence & Customer Centric Innovation with Joel Klooster

Joel Klooster is the Senior Vice President of Aircraft Operations & Advanced Air Mobility at Viasat. He is passionate about building world class leadership teams for technology businesses to drive unique value for our customers. As an impactful, data-driven executive and global technology leader, Joel has found repeated success in applying Lean Startup and Scientific Process - hypothesis, test, validate/refine/pivot - techniques to identify unmet customer needs and create competitive differentiators for businesses. He believes that taking care of customers and employees first and foremast will ultimately result in exceptional growth and loyalty. Joel has had the exceptional privilege to learn from world class leaders, and apply lean management techniques such as OKRs, "Embrace the Red", Go to Gemba, and relentless focus on the right mix of leading and lagging KPIs. He builds strong business strategies and product roadmaps to capture new market opportunities, and align and motivate his teams to execute on these strategies.