Driving Smarter Paratransit

Paratransit is undergoing rapid change. Rising demand,workforce shortages, tighter budgets, and higher customer expectations are pushing agencies and service providers to rethink how they manage operations. At the same time, advances in artificial intelligence and automation are creating new opportunities to improve efficiency without sacrificing service quality. In this edition of METROspectives, METRO Magazine’sExecutive Editor Alex Roman spoke with John Hanlon, CEO and co-founder of AlphaRoute, about the evolving role of technology in demand-response transportation. Hanlon discusses how AI-powered tools are helping agenciesoptimize operations, support frontline staff, and enhance the rider experience as they prepare for the future of mobility. Make sure you're signed up for the METRO Expressnewsletter, so you don't miss another METROspectives. Sign up for the METROExpress newsletter. Follow and connect with METRO Magazine on social media! Connect with METRO on LinkedIn. Like METRO on Facebook.